FAQ

What are your car park opening hours?

Our car parks are open 24/7. You can arrive whenever you want.

Is my vehicle secure in your car parks?

We take all reasonable steps to ensure that our car parks are secure. Our car parks are manned 24/7 by experienced security guards and are fitted with latest-generation access control systems and CCTV systems.

Where can I get information about your rates?

Our car parks are among the cheapest in Paris. You can find full information about our rates on the rates page

Can I book online?

You can book easily online by completing the booking form on the booking page

What is the maximum vehicle height that your car parks can accommodate?

The maximum height depends on which car park you choose. Each of our car park information sheets includes pictograms indicating the maximum admissible height of each hourly-rate car park. We also have special spaces for vehicles higher than 1.95 metres. These spaces are subject to special rates and advance booking is required. For more informations click here.

How do I know if my booking has been accepted?

You will receive a confirmation email within 2 hours, to the email address indicated on the booking form.

What should I do if I don't receive a booking confirmation email?

Please check your Spam or Junk folder. If you have genuinely not received your confirmation, please contact the car park concerned by telephone to check whether your booking has been received.

What payment methods can I use?

We accept several different payment methods. You can pay by credit card (Visa or MasterCard), or any debit card bearing the Visa or MasterCard logo.

You can also pay by cheque or in cash.

Can I change or cancel a booking?

It is possible to modify or cancel a reservation at any time and without cost, by clicking here.

What should I do if I arrive before the time specified in my online booking?

In this case, go to the reception desk at the car park concerned and indicate your arrival to the security guard. He/she will then find an available space for you.

What should I do if I stay longer than planned?

If you stay longer than initially planned, you do not have to complete any further formalities.

Can fixed prices be extended?

No. Once the fixed price has been selected, it cannot be extended. For example, a three-day fixed price (57.00€) cannot be extended to a five-day fixed price (67€), even if you pay the price difference.

As such, you will need to decide carefully before selecting your chosen fixed price. Our staff are on hand to advise you if necessary.

Can fixed prices be refunded?

No. Once the fixed price has been selected, it cannot be refunded for any reason.

What should I do if I lose my parking ticket?

If our lincence plate control system allows it, we can establish a new paid pass, starting on your exact date of arrival at the package price (internet rate or regular price depending on your case). Indeed, the lost ticket could be used by someone else to go out fraudulently. In the event that our system does not find your exact time and day of arrival you will have to pay the daily allowance of 27 euros / day (VAT included).

What should I do if I want to use my vehicle during the parking period?

With our fixed-price parking options, you can enter and leave the car park as you wish during your parking period at no extra cost. You will need to select the fixed price option of your choice when you arrive at the car park. This will allow you to use your vehicle at your own convenience.

Does Paris France Parking operate public or private car parks?

Both. We operate several public car parks in Paris, which are open to both hourly payment and subscription customers ( Pyrénées Du Clos , Parking Place des fêtes , Belleville Ménilmontant and Parking Bellefond and Parking Saint Blaise ).

How can I make a complaint?

Requests must be made in writing to:
PARIS FRANCE PARKING
4 rue du clos 75020
or by email to:contact@parisfranceparking.fr
Please indicate the details of your complaint. Make sure you include any relevant details, including:
• The name of the car park concerned
• The date and time of arrival
• The date and time of departure
• The amount paid
• A contact telephone number

What are the benefits of a subscription?

Subscription customers benefit from cheaper rates than hourly customers. However, subscription customers are required to commit to a minimum period of six months.

What information do I need to supply to purchase a subscription?

In order to take out a subscription to one of our car parks, you will need to provide:
- a copy of your vehicle registration certificate
- your bank details, if you choose to pay by direct debit.
For individuals:
- a copy of the photographic identity document of the person signing the contract
For corporate entities (companies):
- a copy of the company's certificate of incorporation.

Can I park a different vehicle other than the one stated on my contract?

Under the general terms and conditions of your contract, this is not possible. However, you may park a different vehicle in our hourly-payment car park at the applicable rate.

Can I rent a box?

Yes, we have a number of enclosed boxes for long-term rental at our Pyrénées-du-Clos car parks in Paris' 20th arrondissement.

What should I do if I want to cancel my subscription?

You will need to submit your cancellation request by recorded, signed-for post, subject to one full month's notice (for cancellation mid-month) to the address of the car park concerned: 211 Avenue Gambetta, 75020, Paris (for the Gambetta and Bellefond car parks) or 4 Rue du Clos, 75020, Paris (for the Pyrénées-du-Clos and Saint-Blaise car parks).

What should I do if my access card doesn't work when I try to enter or exit the car park?

This problem may be due to the fact that your access card has been blocked. This happens if you fail to pay your invoice by the 5th of each month. If your account is up to date and your card is not working, please speak to the security guard, who will resolve the issue for you.